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Park Lane Surgery
 Park Lane Surgery

Park Lane Surgery

8 Park Lane
Broxbourne
Hertfordshire
EN10 7NQ
Tel: 01992 465555
Out of Hours: 111
Prescribing of over the counter medicines is changing! For more information and support please visit the NHS website, nhs.uk/OTCmedicines

Park Lane Surgery Patient Participation Group (PPG)

Aims and Objectives

 

The aim of PPG is to represent the Park Lane patients and ensure the provision of the best healthcare within the NHS framework by:

  • Providing a voice for the patient within the practice and local CCG
  • Providing a conduit both for patient views & those of the practice
  • Promoting patient needs and aspirations
  • Acting as a critical friend to the practice
  • Influencing the implementation of change within the practice
  • Promoting continual improvement

 

The PPG will not:

  • Act as a forum for individual complaints
  • Act as a conciliation service between patient and practice

 

Achieving the PPG’s Aims and Objectives:

  • Increasing the PPG membership and breadth of representation through greater promotion
  • Giving a more formal role to the members of the PPG
  • Achieving a better understanding of the healthcare issues and challenges of the patients within the Practice through research and
  • Improving the influence of the PPG members within the local community and the wider NHS through training

 

Organisation:

  • An annually elected Chairman who will set the agenda and represent the PPG at Patient Commissioning Group meetings; a Secretary to take the notes of the meeting which should be signed off within a week of the meeting; and a treasurer – if the PPG raises funds or has a budget
  • Members who are prepared to take on representative roles for specific patient groups or specialist roles such as communication, publicity, fund raising etc; and representatives from the Practice; and
  • A full calendar of meetings which is publicised on the Practice website and distributed to the Reference Group ***

 

Success Factors:  In delivering its aims and objectives the success of the PPG will be measured against the following factors:

  • Better dialogue between the patients and the Practice
  • Increased and wider – age, sex and race – membership of the PPG
  • Increased number of patient volunteering to improve the Practice; and
  • Greater transparency and understanding of the service changes for the patients

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