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Park Lane Surgery
 Park Lane Surgery

Park Lane Surgery

8 Park Lane
EN10 7NQ
Tel: 01992 465555
Out of Hours: 111
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Our Patient Participation Group


In October 2011, we set up our Patient Particition Group. The Group is an oppportunity for patients to be more involved in the range and quality of services provided by the surgery, and to give their views on what the areas of priority are, and where they can be improved. It will also give patients a chance to help ensure services are responsive to needs, and to be a voice for the needs of our patients.


So far, the meetings we have already had have been very constructive, and suggestions have been made by members that we have already put in place.


We are always looking for new members who are willing to give a small amount their time, usually on a Tuesday evening every 3 months or so, who would like to be a proactive partner to the surgery and not just a passive recipient of the care we provide. Through this website, patients can also join the group virtually.


Patient Participation Group

The Doctors at Park Lane Surgery are keen to improve the services provided to patients and are encouraging patients to take an active interest in their healthcare.

We are inviting patients to work with the practice to form a Patient Participation Group (PPG) by email. This will enable us to get the viewpoint of as many patients as possible on the services currently provided as well as practical support in identifying where improvements are required.

We believe that this new group will help us and our patients gain a clearer understanding of what health services are required. It will also help influence the decision making process when redesigning existing services and creating new health services locally, regionally and nationally.

The purpose of the group is about patients taking ownership and working with the practice to:

  • advise the practice on what matters most to patients
  • identify solutions to problems
  • foster improved communication between the practice and its patients
  • help patients to take more responsibility for their health
  • provide practical support and help to implement change
  • think about the wider patient interest and not just their own personal concerns
  • always work constructively and positively, helping to identify solutions
  • work in partnership with the practice and other local organisations

The group is not a:

  • forum for individual complaints and single issues
  • vehicle to resolve individuals own personal issues
  • doctors’ fan club

Are you aged 16 years or over and interested in joining our Patient Participation Email Group?

If the answer is YES and you are happy for us to contact you periodically by email, please complete the Patient Participation form by downloading it below and send it back to us in the post or in person by calling into the surgery with your completed form.




To ensure that our Patient Reference Group (PRG) is representative of our Practice demographic we asked for details regarding ethnicity, age, sex and chronic illnesses or disability on the registration form. Although we are keen to sign up any member of our Practice population we are conscious that we needed to reach as wide a demographic as possible.


The steps we have taken to ensure this included the following:


  • PRG posters in the waiting room.
  • Details of our PRG in each toilet.
  • A PRG page on our Surgery website.
  • Sports clubs
  • mens barbers in order to catch the male population


We also undertook some focus promotions that included members of our patient group holding an in-house coffee morning to explain the benefits of joining the PRG, and also we have had members of the PRG walking around the waiting round and chatting to patients who are waiting to see a doctor to try to target them.


For young patients leaflets were provided at the baby clinics by the Health Visitors and this resulted in more females than males in the area.


For the male patients we have posted out letter to some at their home address, asking if they would like to join the Patient group.


We also had patients on the chronic illness disability – i.e. diabetic clinic, respiratory clinics.


Nursing/Care homes and staff were also given leaflets.


We did however find that as we have in our area quite a large proportion of elderly patients i.e. retired that this was the majority of people who appeared to want to be involved in the PRG. To compensate for this we have now sent a mail shot to all young males and females and patients within the ethnicity groups in the hope that some of them would like to join the group.


We have also started routinely asking patients for their ethnic background under the new GSM contract of 2006. Therefore, a large proportion of our notes did not contain record of the ethnicity group.


We found that from the records that have ethnicities recorded, the vast majority of our patients classed themselves as white with the next highest group being Asian.


If you are happy for us to contact you periodically by email, please complete this form. This information will help us to make sure that we try to speak to a representative sample of the patients that are registered at this practice.








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