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Park Lane Surgery
 Park Lane Surgery

Park Lane Surgery

8 Park Lane
Broxbourne
Hertfordshire
EN10 7NQ
Tel: 01992 465555
Out of Hours: 111
Prescribing of over the counter medicines is changing! For more information and support please visit the NHS website, nhs.uk/OTCmedicines

 

Your rights and responsibilities as a patient:

  

Park Lane Surgery welcomes new patients living within our practice geographical area irrespective of their race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition.

The practice aims to give a friendly and professional service to all our patients.  In return we ask our patients to help us in the following ways:

  • Be on time for your appointment
  • Let us know if you need to cancel
  • Respect that standard GP appointments are for a ten minute consultation; don’t expect to discuss several unrelated problems or seek treatment for other members of your family.
  • Inform us if your details change - for example, address or telephone numbers
  • Call for a home visit or urgent appointment before 10:00 am.
  • Ring for test results between 2pm-5pm only
  • Please keep your phone call brief and avoid calling in peak morning time for non-urgent matters.
  • Remeber, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.


As an NHS patient of the surgery you have the right to:

  • Be registered with a general practitioner
  • Change doctor if desired
  • Be offered a health check upon joining the practice if you are over 75years
  • Be referred for specialist or second opinions if you and the GP agree.


You will improve your health by taking regular exercise, eating a healthy well-balanced diet, limiting alcohol intake, and avoiding smoking altogether. 

Smoking is not allowed on the premises (by law and, in any case, it gives the wrong impression of a premises dedicated to the maintenance and improvement of health); also please refrain from chewing gum on the surgery premises and please turn off your mobile phone.

 

Zero Tolerance - Violence and abuse

 

The Practice will not tolerate violent, threatening or abusive behaviour, whether directed to our staff or to others.  Such behaviour will result in the offending patient being removed from our list.

 

Freedom of information - Public Scheme

 

The freedom of Information Act 2000 obliges the practice to produce Publication Scheme. A Publication Schemem is a guide to the "classes" of information the practice intends to routinely make available.

 


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